Clinic General Terms and Policies

 Appointments and Scheduling:

• Patients are encouraged to schedule appointments in advance.
• Walk-in patients will be accommodated based on availability.
• The clinic reserves the right to reschedule appointments due to emergencies or unforeseen circumstances.

 Patient Information and Privacy:

• Patient information and medical records will be kept confidential and in compliance with applicable laws and regulations.
• Patients must provide accurate and up-to-date personal information during registration and subsequent visits.

 Fees and Payment:

• The clinic will clearly communicate the fees for services rendered, and patients are responsible for timely payment.
• Accepted payment methods will be specified, and insurance coverage will be verified where applicable.
• Co-payments, deductibles, and any outstanding balances will be collected at the time of service.

 Prescription Policy:

• Prescriptions will be provided at the discretion of the attending healthcare professional.
• Patients must provide accurate information about existing medications, allergies, and medical conditions.

 Respectful Behavior and Safety:

• Patients are expected to treat staff, healthcare providers, and fellow patients with respect and courtesy.
• We kindly request that all individuals refrain from engaging in any form of harassment, violence, or disruptive behavior during their visit.
• The clinic reserves the right to decline service to any person whose presence may compromise the safety and well-being of others.

 Minors and Guardians:

• A legal guardian or parent must accompany minors during their appointments.
• The clinic will obtain appropriate consent from parents or guardians for medical treatment.

 Complaints and Feedback:

• Patients are encouraged to provide feedback to improve the clinic's services and patient experience.
• Complaints and concerns will be addressed promptly and professionally.

 Infection Control and Hygiene:

• The clinic adheres to strict infection control protocols and maintains a clean and hygienic environment.